How to file investor complaints?

Step-by-Step Guide- Write up for filling complaints with us and its escalation.

At Rajendra Share Broking Pvt Ltd, your satisfaction and trust in your investment journey are paramount to us. Should you encounter any concerns or issues, we've streamlined the process for filing complaints and seeking resolutions. Follow these steps to file an investor complaint:

Step 1: Contact Our Compliance Officer

If any aspect of your investment raises questions, begin by reaching out to our dedicated compliance officer. You can find their contact details on our website. They're here to provide guidance and support in resolving your concern.

Step 2: Use Our Investor Grievance Email ID

In case, your concern persists after contacting our compliance officer, utilize our dedicated Investor Grievance Email ID: ig@rajendratrade.com. When drafting your email, ensure to include the following:

• A clear and concise description of the issue.
• Relevant transaction dates, amounts, and account information.
• Any supporting documents in support of your claim.

Step 3: Wait for Response

After sending your complaint via email, expect an acknowledgment of receipt within 48 hours. We will conduct a thorough review of your concern and respond with a resolution or action plan within 7 business days.

Step 4: Ticket Reference Number: Kindly note that your subject line is your Ticket Reference No.

Step 5: If you are not satisfied with resolution of compliance, you may refer Grievance Escalation Matrix here.